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Before contacting us:
Please read our User Guide and FAQ first.

Here are some of the most frequently asked questions:
Q1. Can you undervalue the customs value on the shipping documents?
A1. We do not, as it is illegal to undervalue customs values here in Japan.

Q2. Can you ship to an address in Japan?
A2. Please note that we do not ship to addresses within Japan. We will ship to the overseas address provided at the time of payment.

Q3. Can I pay with PayPal?
A3. We do not currently accept PayPal, instead we use Stripe for secure payments for our customers. Stripe supports most of the major card brands.

Q4. I haven't received my package. What should I do?
A4. All packages have a tracking number and you can check the status of your package on My Page. If your package hasn't arrived yet, please contact your local post office or shipping carrier first.